Our refund and returns policy lasts 7 days after the product is delivered. If 7 days have passed since your product delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and it will only be refunded over faulty printing issues.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email and WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@aurafam.com


We only replace items if they are defective or damaged. send us an email at support@aurafam.com.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product order id and product name to support@aurafam.com. Return will be initiated for genuine reasons only. To return a product, Contact us on WhatsApp at +91 97027 30095 and state your reason. Check the size before you purchase, no returns will be initiated if you order the wrong size.

Need help?

Contact us at support@aurafam.com for questions related to refunds and returns.